STORE Policies

Quote Bags Ltd is a company registered in England and Wales. The Company number is 13404264. 
The following terms and conditions will apply between you and Quote Bags online and do not affect your statutory rights. If you do not accept these terms and conditions, you must not use this website or services. Your continued use of this website constitutes acceptance of these terms and conditions. 
These terms and conditions are to be read in conjunction with the relevant part of the website relating to the particular product(s) in question, which are hereby deemed incorporated herein; these include, without limitation, product descriptions, prices and specifications, and any care guidelines both for their use and storage. 

These terms and conditions are governed by the laws of England and Wales and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts. Quote Bags may change these terms and conditions from time to time. We shall try to notify visitors to the site of any material changes, but you are advised to check back from time to time to confirm the latest version; you will be bound by changes even if you do not revisit this page to check for any updates.
 
CONTENT
Quote Bags makes every effort to keep this site up to date but cannot guarantee its accuracy. Quote Bags reserves the right at any time and without prior notice to make changes and corrections to the site or to make parts or all of it unavailable. 
Quote Bags is not liable for any loss or damages suffered as a result of any use of this site or of any products ordered on it and accepts no responsibility for the effect that use of this site has upon your computer. Quote Bags cannot vouch for the suitability or accuracy of the content of any other sites linked to by this site, and you use them at your own risk. Any reference to linked sites or to third-party companies, products or services by name does not constitute or imply its endorsement by Quote Bags. 
Unless otherwise stated, the contents of this website are copyrighted materials of Quote Bags. All rights are reserved. They may not be used, transmitted or reproduced without the prior written permission of Quote Bags, other than the downloading and temporary storage of pages where indicated, for the sole purpose of individual viewing on a standalone PC or monitor, and printing for the use of an individual. They may not be further reproduced, copied or transmitted in any way. You may not reproduce any other part of the website including the structure, style and program code.
 
REGISTRATION
By registering with Quote Bags, you guarantee that you are at least 18 years old and that the information you supply is true and accurate; you agree to notify us as soon as possible of any changes by email (hello@quotebags.co.uk). You may request that Quote Bags stop using your information to send you the Quote Bags email newsletter. By registering, you also agree that you are responsible for your account security, your password and any activities on your account. You agree to notify us of any unauthorised use of your name or password that comes to your attention. Quote Bags cannot be held responsible if you do not protect your password or account.
 
PRIVACY
Quote Bags complies fully with all relevant Data Protection and consumer legislation and treats all personal information as fully confidential. We collect your personal information (for example, your name, email address etc) when you subscribe to our mailing list, enter competitions and provide feedback; when you place orders, we collect your name, email and delivery address and payment details, to service your order. Personal information is stored on secure servers, and details such as credit card, name and address are encrypted. Quote Bags complies with Tier 1 PCI (Payment Card Industry), which guarantees the highest level of security and protection of customer information.
Quote Bags will not share your details with third parties unless you give us permission to do so. However, to perform credit-card transactions and fulfil orders, Quote Bags uses reputable third-party banking and distribution institutions. These carefully selected companies receive only the information needed to verify and authorise payment cards and to process orders and are under strict legal obligations to keep all personal information private.
 
 
ORDERS
Orders will be charged to your account on dispatch of goods. All credit and charge-card payments are subject to checks and authorisation by the card issuer; if the issuer does not authorise payment, your order will be cancelled, and Quote Bags will not be liable for any delay or non-delivery.
Please note that stock levels shown on the website are a guide only, that product colour may be different from that shown due to variation caused by your computer screen or device, and that any colour swatches provided are supplied as a guide only. In the rare event that a product ordered has been listed with incorrect details or is supplied to Quote Bags in different packaging than shown, we’ll inform you prior to dispatch and ask you to confirm your order or cancel it. If we cannot get hold of you, we will cancel the order and will either not take payment from you or give you a full refund, as applicable.
We reserve the right to refuse an order at our discretion, and cannot be held liable for withdrawing any goods, materials or content from the site.
 
DELIVERY
Quote Bags dispatches orders every working day. Working days are Monday to Friday, excluding Bank Holidays. Standard Delivery takes between 3 and 5 working days to most areas of mainland Britain. 
We will send an email to the address you provided on registration (as may be updated) when your order has been dispatched, including any information on how to track your order.
Delivery notes are passed onto the courier to assist them in delivering your order. They are not instructions that the courier will always follow. 
We ensure each purchase during the time it is in transit until it is delivered to the specified delivery address. Once your order has been delivered to the specified delivery address, the contract between Quote Bags and yourself will be marked as fulfilled and the responsibility from that stage has transferred onto you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Quote Bags and transfer of responsibility in the same way.
Our couriers can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page at checkout by entering a delivery note before proceeding to purchase. By instructing the courier to leave your order in a safe place, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.
Quote Bags does not accept any liability for failure or delay in delivering goods or for any damage or defect to goods, in each case, that is caused by any event or circumstance beyond its reasonable control.

RETURNS
Reasons for returns can only be 1.Quality is not as described or 2.The image doesn't match the item sent if you wish to return a product bought from Quote Bags, your statutory rights are not affected. Under the Distance Selling Regulations, we will issue a full refund for any item(s), excluding delivery charges, provided you return your order to us at the address provided in an unused  condition and let us know by email within 7 working days if the in UK or 21 days if outside of the UK. Days are counted  from the day following delivery of your order.
In the case of damaged item(s), you must inform us within 3 days of receipt of the item, otherwise we will deem you to have accepted them and will not accept a return. In the case of faulty item(s), you must inform us within 3 days of receipt of the item, otherwise we will deem you to have accepted them and will not accept a return.
Your item(s) must have been stored in appropriate conditions and should be returned in a resalable state:  unused with the original presentation box, with protective packaging and any cards or tags included. If you purchased a set, you will need to return all pieces in the set for a full refund. We cannot accept any partial set returns for a refund.
On receiving the returned item(s), we will either accept or decline your return. Item(s) that do not meet our returns policy will be declined and sent back to you at the original delivery address. Returns that are accepted will be refunded to the original payment method (excluding the initial delivery cost). If you are unsure or would like further clarification, please contact us. 
Items are returned at the customer’s risk. We recommend insuring your return and that you obtain a free Certificate of Posting as we cannot be held responsible for any returns that arrive damaged or lost in transit. We cannot accept any further liability.
Please allow up to 28 days from the day we receive the returned item(s) for refunds to be processed.
 

PROMOTIONAL CODES
Promotional Codes are valid only with new orders placed online and for a limited period of time according to the expiry date displayed. Only one Promotional Code may be used per order, and they are not valid in conjunction with any other promotion. Quote Bags reserves the right to refuse orders if it deems a Promotional Code is invalid.
For returns of items purchased using a Promotional Code, refunds will be given for the price paid after the discount is applied. Promotional Code discounts will not apply to replacement items; instead, if the offer is still valid, you should place a new order using the original Promotional Code.
 
COOKIES
Quote Bags uses Cookies to create your account, to analyse the use of the website and to enable us to improve the way we provide our services to you. The Cookies used do not collect any direct personal information such as your name, address, email address, or any other contact details. To opt out of being tracked by Google Analytics across all websites, go to http://tools.google.com/dlpage/gaoptout. To fully disable Cookies on our website, follow the instructions at www.aboutcookies.org/default.aspx?page=1. Please note that if you disable Cookies on our website, this may restrict your ability to make full use of our services.
Please note that Quote Bag’s Cookie policy does not cover other websites that may have links to or from the Quote Bags website.

LIMITATION OF LIABILITY AND BLOCKING
Quote Bag’s liability for any breach of these terms and conditions is limited to the value of the goods ordered in the relevant transaction, however, nothing in these terms and conditions shall exclude or limit Quote Bag’s liability for death or personal injury as a result of Quote Bag’s negligence. If any part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions is not affected. If we consider in our absolute discretion that you are in breach of these terms and conditions, we reserve the right to prevent you having further access to the website and to take any further action that we consider appropriate.
 
 

CONTACT
To contact us, please email (hello@quotebags.co.uk). Any notices should be sent to this email address, with a request of a delivered or read receipt. Without this response your notice is not deemed delivered. 
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